Complaints Handling Procedure
We take great pride and care in our work for you, our clients. Client care is our priority, and we aim that all clients are more than happy with our services.
As a firm Regulated by RICS (Royal Institution of Chartered Surveyors), we have a Complaints Handling Procedure in place to escalate any concerns, problems or issues clients may have with our services that we have been unable to resolve satisfactorily before making a formal complaint.
​
The Complaints Handling Procedure PDF below outlines the procedure to be followed when a formal complaint is made to Goodby Martyn Limited. This procedure will also be provided to all clients with our terms of engagement. Please click below to download a copy.
more than good home surveys
At Goodby Martyn, we care.
SurveyCare & Aftercare as standard.
We care about our clients and the services we provide. Our clients deserve more than just good home surveys.
​​
We're here every step of the way to provide a more personal, tailored and one to one service, from your free survey and valuation consultation to the survey inspection and from the InBrief Debrief Update to the InBrief Debrief Aftercare meeting. We provide these added extras as part of the service as standard. ​
​
We want our clients to be more than happy with our services and that's why we deliver more than good home surveys.
​
We want to make sure you have the all the information you require to Be Home Survey Aware and to make more confident decisions about the property you want to call home.
​
This is why Goodby Martyn care before the survey, during the survey and after the survey. We're here for you, our valued clients.